Technical Support Engineer (Mobility 4G/5G packet core)
Cisico
Bangalore, Karnataka
Permanent
Full-time
26 days ago
Job Description: What You'll Do Provide phone/email consultation to independently debug complex product problems reported by Cisco customer. Focal point for large account network problem resolution. Provide technical support to customers for Cisco technologies, products, and/or solutions and resolve complex problems with end to end ownership. Replicate complex technical problems in lab environment and quickly identify root causes Share acquired knowledge with the technical community at large by contributing to various Ciscos internal and external forums. Work very closely with Ciscos engineering team to resolve as well as improve Ciscos product lines. Work and demonstrate the spirit of one team in letter and spirit and act as Customers advocate and Own the end to end customer experience. Who You'll Work with Cisco CX mission is to accelerate customer success through innovative Services and world-class people, partners, processes and tools. Services led interactions are a key differentiator to maximize the value of Cisco to customers and partners Cisco seeks a Technical Consulting Engineer with expertise on Ciscos products and solutions to join Ciscos Solution Support team . You will be working closely with extended regional teams to deliver Business critical services to high value customers. In this role, you will be responsible for resolving issues with Cisco products and will gain insight on the detailed functionality of Cisco products and customers with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite to resolve customer issues and for learning new technologies, evidenced by the ability to expand upon core technical knowledge on Cisco products and technologies. This is a superb opportunity for someone with persistence and an insightful view to become technically experts and advance their career contributing to customers while working with an industry leader in networking technology. Who You Are 2+ years experience with Mobility related technology Strong knowledge in IP routing and switching is required Knowledge on Virtualization technologies. 3G/4G/5G mobile packet core (LTE, UMTS/CDMA/GSM/WiFi offloading.) Working knowledge on MME, SGW , PGW,,,SMF,UPF,AMF. Knowledge on various 4G/5G and 4G call flows is a must. Strong Knowledge on the 3GPP specifications is a must. Applications such as Policy, IMS & VoLTE OR Experience in design and deployment of Wireless technology for various business segments. Openstack, SDN and NFV is must. 5G knowledge is preferred Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair Dont care. Tattoos Show off your ink. Like polka dots Thats cool. Pop culture geek Many of us are. Passion for technology and world-changing Be you, with us!