Customer Sales Executive

• Handling inbound calls and emails in a professional manner.
• Greet and direct customers.
• Provide accurate information (e.g. Product features, pricing and after-sales services)
• Answer customers’ questions about Specific products/services.
• Conduct price and feature comparisons to facilitate purchasing.
• Cross-sell products.
• Ensure racks are fully stocked.
• Manage returns of merchandise.
• Coordinate with the Retail Sale Assistant team to provide excellent customer service (especially during peak times).
• Inform customers about discounts and special offers.
• Provide customer feedback to the Store Manager.
• Stay up-to-date with new products/services.

• Proven work experience as a Sales Representative, Sales Associate or similar role.
• Proven work experience as a Sale Assistant, Sales Associate or similar role.
• Familiarity with consumer behavior principles.
• Knowledge of inventory stocking procedures.
• Basic math skills.
• Track record of achieving sales quotas.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.
• Flexibility to work various shifts.
• Graduate/ Diploma.

• Leadership Role

Lofa