Senior Manager, Aftersales Technical Training - NMIPL

EXPECTED END RESULTSMAJOR ACTIVITIESExecution of Technical Training (Both Service Repair & Body Repair streams) & Manpower Development of Dealerships

Strategize Key pillars related to Network /Dealer staff Technical Skill enhancement, Quality Improvement
Management of Nissan Academy/RTC Facility
Enhancement of reach at Network wrt Brand and Product awareness; Ensure the actions as per Nissan Way recommendations & Guidelines
Manage NMIPL Trainer and certification at Nissan Academy
Handling external Regional Trainers [2 Nos.] and support staff respectively
Release and updates of Training Policy & Procedure Manual (need based)
Responsible for Training cost recovery/Chargeback activities at Network as per policies (need based)
Monitoring the budgets & spends (Capex, Opex)
Responsible to gauge/monitor the Post Training effectiveness and administer improvements as per needs
Coordination with AMIO Academy upon new curriculum launch plans
Vendor management for conducting Bodyshop trainings.
Coordination with NML GAS/GAN depts... as per Business requirements: NISTEC/NISAC Contests, New Model TTTs etc.
Visits to Dealerships to ascertain business process execution, identification of Training needs and improvement actions as per requirements

Training Planning, Execution and Allied actions

Working close with AS Field & Tech-Hub team and align strategic actions with Nissan Academy pillar objectives
Identifying business priorities and developing new training programs for Dealership Business enhancement (RSA, Accessories etc.)
Roll out of Monthly calendars & new curriculum for After Sales Dealer Staff (Domestic/NSCs) as applicable covering - Roll out of NSTEP Trainings – Basic, Specialist and Master Levels respectively
Execution of Specific trainings like NCW, Final Inspectors, F1 enhancement (TSB, RCK)
Technical Training effectiveness check – Launch of skill assessment program & NSTEP Refresher training courses
Technical trainings to Bodyshop Network, Aligning with suppliers as per requirements

New Model trainings

Oversee MSA documentation and scope of Technical Trainings with relevant stakes
Close interaction with stakes inclusive of NML, RNAIPL, RNTBCI & RAC as per needs
Representation of Nissan Academy functions at NMIPL LCMs, reporting on key milestones (SOP, DJM)
Training preparation, content development (both online & offline) both In-house and thro Agencies as per business requirements
Procurement of vehicles and or aggregates as per needs
Release of training calendar and ensuring timely delivery of the new model courses as per needs
Uploading the contents in GLMS Portal; assigning the courses to the Dealer learner groups

Key focus areas – Network skill enhancement – Global KPI perspective

Conducting NSTEP Technical trainings to Dealer Service team regularly [Global KPI]
Aligning India actions towards NML/AMIEO Direction of launching new Gen NSTEP Curriculum
Execution of NSTEP Body Shop trainings
Ensuring Availability of Master Tech/NSTEP III Course [Global KPI] at Network as per eligibility
Aligning India actions towards trainer skill enhancement, TTT programs & certifications organized by AMIEO & NML offices

5. RTC Facility management

Establishment and Management of Regional Training Centre (RTC) Facility
Upkeep of all contracts/PO/Work orders in place and its timely renewals
Management of Capex & Opex budget monitoring and reporting activities
Ensuring management approvals and monitoring monthly expenses towards Nissan Academy Facility
Management of NMIPL Assets (worth of ~5 MINR)
Tie-ups with dealers for rolling out trainings at Dealer Locations (Onsite trainings)
Liaise with internal stakes at NMIPL such as Legal Dept, Finance and Admin wrt RTC documentation, invoice transactions and periodic reviews

6. Other Key actions

Monitoring Manpower availability and Training Status at Network on monthly basis
To interact with Dealer staff/trainee participants regularly
CFT association with AS Field for F1 Enhancement: Reach out RCK Trainings, Specific VOC solution cascade to Network
To assess and improve on the training feedback shared
Roll out and execution of Skill Contests
Management of GLMS Actions, To represent annual conferences/NTD Annual meets as per needs (NML)
Submission & updating the Monthly Reports, Special activity reports, Town Hall meeting Representations
TTT/Training for Export Mkt/NSCs as per needs
Management of agency bound training actions, the actions related to PO, Commercials etc.

Gurugram Haryāna India