D&T Analyst II – Trade, International

Mumbai, Maharashtra Powai, Maharashtra
Permanent
Full-time

1 day ago

Job Description:India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.D&T Analyst II – Trade, InternationalMumbai | Hybrid | Regular Shift
Function: Digital & TechnologyAbout General MillsGeneral Mills is a global food company with 100+ brands across 100+ countries, including Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs. With over 155 years of legacy, we continue to drive innovation and impact through our people, technology, and values.Our India Center in Mumbai is a key global hub delivering technology, analytics, and business services to support enterprise-wide growth and transformation.Role OverviewWe are hiring a D&T Analyst II – Trade to support Trade Promotion Management (TPM) operations for international markets. This role focuses on user support, issue resolution, vendor coordination, and ensuring seamless functioning of TPM tools like Xtel integrated with enterprise systems (SAP, GCP).Key Responsibilities (Accountabilities)

Manage user support intake: log, categorize, prioritize, and route issues/enhancements
Gather complete issue details for effective troubleshooting and reproducibility
Coordinate with vendors and cross-functional teams to drive timely resolution
Track progress, dependencies, SLAs, and escalate when required
Validate fixes and enhancements through UAT and business scenario testing
Ensure resolution meets acceptance criteria before closure
Communicate updates and closures clearly to users and stakeholders
Maintain knowledge base for recurring issues and solutions
Identify trends and recurring issues; drive root-cause improvements
Contribute to Agile workstreams (user stories, tasks, enhancements)

Minimum Qualifications

Bachelor’s degree (mandatory)
Understanding of FMCG trade processes (planning, execution, settlement)
Experience with TPM/TPO tools (SAP TPM, Kantar Xtel, or similar)
Strong problem-solving and analytical skills
Ability to manage multiple tickets/issues simultaneously
Strong communication skills (written & verbal)
Experience working in Agile/Scrum environments

Preferred Qualifications

Master’s degree in Business Management
Experience supporting global/multi-market environments
Knowledge of system integrations (SAP modules, reporting/analytics tools)
Exposure to trade planning processes and CBP fundamentals

COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

General Mills

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