Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence. Maintain a high-level understanding of the extensive UKG product suite Create and dispatch cases/tickets to the appropriate queue Confirm and/or update customer contact information accurately Monitor the customer self-ticket creation queue and provide timely assistance Collaborate across teams to on-call technicians for urgent customer issues Adhere to standard operating procedures and policies Participate in assigned project work as necessary Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
