Accounts Executive - Email Support Management

Nextgen Clearing

Ahmedabad, Gujarat
Rs. 3,00,000-4,00,000 per year
Permanent
Full-time

1 month ago
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Company ProfileNextgen is a UK based company that provides services for mobile operators world-wide. We are a growing company with about 300+ employees and offices in Europe, Asia, India, Cairo and the US. Our core competency is the provision of services around the commercial aspects of mobile roaming, in particular data and financial clearing. Our services are based on proprietary software and operated centrally. The software is based on Web and Oracle technology and its main purpose consists in processing and distribution of roaming data, settlement of charges between the operators and providing business intelligence applications to our customers.Role Purpose & ContextAs Accounts Assistant in the E-mail Support Management Team you would take responsibility in terms of working on Roaming agreement queues on OTRS and coordinate with account managers/handlers for resolving & responding queries on operational mailbox. The role reports directly to the Team Coordinator and assists the Payable Management Team on all administration matters.Key Responsibilities

Roaming Agreements

Check and clear OTRS queue on daily basis

Creating and Updating AA13/AA19/AA73 from roaming agreement queue on OTRS and sending them to a responsible person for the approval

Notifying and taking approvals from Account managers for their respective clients to terminate closed agreement. Post approval same is being updated to disregard sheet.

Updating RAEXOPSDATA/AA14 (except Bank Details)

Ensure contact and relevant details from RAEXOPSDATA are updated on SMS and IOT side if required without fail.

Hub affiliate configuration under configuration and parameters

Preparing SMS and IOT agreement list from APEX and shared to path every month

Sharing of all the documents to the relevant path

Regular update of RA log sheet

Notifying relevant account handler about change in company name for their non – invoice generation customer
Operations Mail Box:

Providing and replying to the mails of missing invoice request

Sending requested payment notification to the partner / FCH

Chasing and follow up of missing invoice for our customers

Forwarding mails of outstanding debt chase and other request to

Handling delivery failures mail, removing and updating contacts on APEX

Providing AA14 upon request from roaming partner.
CNDN Mail Box

Creating/Entering GSM, SMS and IOT Inbound and Outbound documents.

Approving Payable positions for which CNA has been raised, Closing relevant Issue Log

Approving CN/DN entered by Account managers and BO

Liaising with AM/AH in case of any query

Sending CN/DN to relevant AM’s for validation received on

andRequirements

Excellent analytical and numerical skills

Experience in invoice reconciliation

Effective Communication skills. Clear, concise, and professional communication with clients and banks is vital for the process.
Strong ethics, with an ability to manage confidential data.
Sharp time management skills
Advanced MS Excel skills
Bachelor’s or master’s degree in finance and accounting.
Flexibility, initiative, and ability to work autonomously.
Fresher or Experience of 1-1.5 years will be an additional benefit.

Benefits

Health Insurance
Provident Fund, Gratuity
5 days working (Monday-Friday)
Employee Engagement activities in a Quarter

Nextgen Clearing