RTA Analyst (WFM)- 1 to 7 Years- Gurgaon/ Mumbai
- Gurgaon, Haryana
- Permanent
- Full-time
- What will you be doing
- Prepares reports for management summarizing results of research, analyses and evaluation of any discrepancies.
- Forecasting and Budgeting- Liaison with Ops and other stakeholders to seek forward looking guidance, To vet and validate inputs and build forecasting model in excel, Assist in providing business analytics and insights using various operations levers, Familiar with operation levers such as utilization, Occupancy, Attrition, hiring.
- Drive initiatives on profitability improvement improvement through automation, To fulfill any other Adhoc requests that came by on a monthly basis.
- Ability to work within deadlines & strict timeframes, strong analytical and problem-solving skills, excellent time management skills, excellent verbal and written communication skills, strong interpersonal and relationship management skills, ability to work productively in a fast-paced call center environment, multi-task and detail-oriented with ability to work with little supervision.
- Excellent communication skills
- Strong WFM domain knowledge, should be able to creates /overview capacity plans, staffing/FTE forecasts, pricing scenarios and other analyses required by management.
- Should be comfortable to work in night shift
- A competitive salary with attractive benefits including private medical and dental coverage insurance
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern work environment and a dedicated and motivated team
- A broad range of professional education and personal development opportunities
- A work environment built on collaboration and respect