Butler
- Mumbai, Maharashtra
- Permanent
- Full-time
- Order Handling & Service
- Receive, confirm, and process IRD orders accurately via phone, tablet, or in-person requests.
- Prepare miseen place, set up trays, trolleys, and in-room dining presentations according to Four Seasons standards.
- Deliver and serve food and beverages promptly, explaining menu items and ensuring correct placement and presentation in the guest room or suite.
- Handle special requests, dietary restrictions, and last-minute changes with professionalism and efficiency. * Guest Experience & Personalization
- Anticipate guest needs and preferences, offering thoughtful and personalized touches, especially for VIP guests.
- Provide discreet and attentive service during in-room meals, replenishments, and turndown amenities.
- Act as a point of contact for VIPs for any F&B-related needs during their stay. * Operational Standards & Hygiene
- Maintain high standards of hygiene, sanitation, and orderliness in the IRD pantry, back-of-house, and all service equipment.
- Ensure all trays, trolleys, and service items are cleared from guest rooms promptly and professionally.
- Clean, sanitize, and self-inspect all IRD work areas according to Four Seasons hygiene protocols. * Equipment & Inventory Management
- Ensure all IRD equipment (e.g., coffee machines, hot boxes, warmers) is clean, operational, and safely handled.
- Monitor and restock pantry supplies, condiments, cutlery, and glassware as per par levels.
- Immediately report any malfunctioning equipment, accidents, or safety hazards to management. * Coordination & Communication
- Liaise with the kitchen, housekeeping, and concierge teams to ensure smooth and timely delivery of IRD and VIP services.
- Keep accurate records of orders, VIP preferences, and special occasions to assist in guest recognition.
- Carry out any additional duties as assigned by the Director of Food & Beverage or IRD Manager.
- Be flexible to assist in other F&B outlets or service areas during peak operations or special events.
- Form part of the Emergency Response Team while on shift, as required.
- Fluent in English, both written and spoken; additional languages are an advantage.
- Strong guest engagement and interpersonal skills with the ability to interact discreetly with high-profile guests.
- High degree of product knowledge on menu offerings, wines, beverages, and Four Seasons service standards.
- Knowledge of safe food handling, hygiene protocols, and basic equipment maintenance.
- Secondary education or equivalent; additional hospitality certifications preferred.