About Rentokil PCIRentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in2017 through a joint venture between Pest Control India and Rentokil, it operates across 300locations, aiming to set new standards in customer service. The company focuses onindustry-leading operations through best practices, innovation, and digital technologies. In 2024,Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services andfootprint further.For more details: https://www.rentokil-pestcontrolindia.comAbout the Role:● The role is responsible for identifying, sourcing and securing long-term and short-termpest control & prevention business opportunities. The incumbent shall be primarilyresponsible for the New Sales Productivity, Renewal and Collection as per the assignedtargets.● The person will report to the Branch Manager. The incumbent will have to work as part of amulti-functional team involving collaboration with the internal team and externalstakeholders.Job Responsibilities:Business Development (Sales):● Achieve sales targets as per the branch's approved business plan● Execute sales promotion activities within the assigned territory● Ensure all Sales KPIs are achieved on a month-on-month basis● Identify and follow up with prospective customers; respond to enquiries within definedtimelines● Maximise the conversion of enquiries into confirmed orders● Ensure contract renewals are in line with company expectations● Track market developments and identify new business opportunities● Prepare and regularly update the Monthly Performance Grid (MPG)Customer Service:● Ensure high-quality service delivery to all customers● Maintain strong liaison and communication with clients● Prepare and submit customer reports promptly● Address customer complaints and work with Operations and Back Office to resolve themeffectively● Conduct detailed site inspections and SRAs● Generate quotations through the system as per company guidelines● Share customer feedback with the Branch Manager and collect appreciation letters fromRBU/CBU clientsLast Revision: July 2025● Set realistic and accurate customer expectations regarding pest management services● Capture correct and complete customer information (email, two contact numbers, address with landmarks)● Promote visit-based sales as per iCABS frequency to enable structured annual service calendars● Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery● Ensure new sales are visible in iCABS for planning and execution via Service Companion● Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling● Avoid making direct service scheduling commitments to customers without planner confirmationAdministration & Accounts:● Ensure timely invoice submission and obtain necessary acknowledgements● Coordinate with the Back Office for accurate and timely invoicing● Share costings and customer expectations with Operations in advance● Ensure timely submission of collections and review daily billing status with the Back Office team.Maintaining Systems and MIS● Ensure timely and accurate updates in all sales-related systems● Prepare daily and monthly sales reports● Maintain an updated and organised customer databaseKey Result Areas:● Business Development (Sales)● Upselling● Renewals (if assigned)● Calls / Survey / Quotations/ PDSA as per the Regional plan● Collection & DSO● Customer Service● On-Time Invoice SubmissionCompetencies (Skills essential to the role):● Strong interpersonal and networking abilities● Effective verbal and written communication skills● Proficient in client negotiation● Target-oriented with a proven ability to meet goalsRequirements:Educational Qualification / Other Requirement:● Any Graduate (Any discipline)● Proficient in MS-Office/G-Suite● Experience - Jr. SE - 2 years | SE - 4 Years | Sr. SE - 5-6 years.● Minimum 2 years of direct sales experience in Facilities Management services● Minimum 2 years of experience in home products, home services, or residential cleaningservices (preferred)Role Type / Key working relationships:● Field Sales - Individual Contributor Role● External team- Customers and Customer representativeBenefits:What can you expect from RPCI?➔ Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:● Safety● Integrity● Innovation● Learning & Development● Open & Transparent● Performance Orientation
