Guest Service Associate - Housekeeping
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Ensure guest rooms and public areas are cleaned and maintained to our exacting standards
- Respond promptly and professionally to guest requests and concerns
- Coordinate with other departments to provide seamless service and resolve issues efficiently
- Manage inventory of cleaning supplies and report shortages to supervisors
- Adhere to safety and sanitation protocols
- Assist in training new team members on housekeeping procedures
- Participate in regular quality inspections to maintain service excellence
- Support the front desk team during peak check-in and check-out times as needed
- Contribute to a positive work environment by demonstrating a team-oriented attitude
- Proven experience in housekeeping, preferably in a hotel or resort setting
- Strong customer service skills with a friendly and professional demeanor
- Excellent attention to detail and commitment to cleanliness standards
- Ability to work efficiently in a fast-paced environment
- Physical stamina to perform housekeeping tasks throughout a shift
- Proficiency in time management and prioritization of tasks
- Knowledge of cleaning products, equipment, and procedures
- Experience with property management systems like Opera (preferred)
- Effective communication skills in English and local languages
- Flexibility to work various shifts, including weekends and holidays
- Basic computer skills for managing schedules and reports
- Ability to work both independently and as part of a collaborative team
- Problem-solving skills to address guest concerns promptly
- Understanding of hospitality industry standards (preferred)