Company Overview JobStars HR Solutions Pvt Ltd is an impeccable placement platform and HR service provider. With over 18 years of experience in the industry, we have successfully placed more than 25,000 job candidates across various verticals. Our specialized team of professionals works collaboratively to make the job search hassle-free and to meet the hiring needs of our clients in the healthcare industry. Job Overview We are seeking a highly skilled and compassionate Patient Relations Officer to join our team at JobStars HR Solutions Pvt Ltd. As a Patient Relations Officer, you will play a vital role in ensuring exceptional patient care and satisfaction. This is a full-time position based in Cochin, Kerala, India. Qualifications And Skills Bachelor's degree in Healthcare Administration or related field Minimum of 1-3 years of experience in a similar role, preferably in a hospital setting Strong interpersonal and communication skills Empathy, compassion, and the ability to handle sensitive situations with professionalism Excellent problem-solving and conflict resolution abilities Proficiency in medical terminology and knowledge of healthcare processes Attention to detail and strong organizational skills Ability to multitask and work in a fast-paced environment Familiarity with patient billing and insurance procedures Knowledge of relevant healthcare guidelines and regulations Roles And Responsibilities Ensure a patient-centric approach by communicating effectively with patients, their families, and healthcare providers Address any patient concerns, complaints, or inquiries promptly and professionally Collaborate with medical staff and other hospital departments to resolve patient issues and improve the quality of care Maintain accurate and confidential patient records Coordinate patient appointments, admissions, and discharges Assist with patient billing and insurance-related matters Serve as a liaison between patients and hospital administration Participate in training programs to enhance patient relations skills Stay updated with relevant healthcare guidelines and regulations Contribute to the overall patient experience and satisfaction