Senior Manager - Lean Digital Transformation
- Noida, Uttar Pradesh
- Permanent
- Full-time
- Ops risk identification and mitigation – Targeted focus on process management within control limits
- Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement
- Works with Ops leads Vertical Leads and customers to design, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)
- Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities
- Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology
- Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization
- Initiating and leading projects that improve end-to-end processes
- Setting, validating, and auditing measurement systems to deliver business impact
- Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives
- Supporting Transition teams in volume analysis, metric base lining and target setting for new processes
- Driving Standardization and Global Best Practices within the organization
- Interact with Clients to understand Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills
- Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans
- Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes
- Fulfilling the requirements and Achieve BB Certification within 18-24 months
Minimum Qualifications
- University graduate
- Excellent Project Management experience – Designing and driving small to large scale improvement & transformation projects
- Excellent Problem Solving & Analytical bent of mindset
- Lean & Green Belt Trained, Tested, Certified
- Good knowledge on Automation + Robotics + Other digital technologies
- Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs
- Ability to engage effectively with Senior Leadership, Customers, and people from all levels of the organization – excellent Communication Skills
- Ability to work independently with a sense of urgency
- Critical thinking & accountability
- Good Leadership, consultative & partnering skills required
- Openness to new ideas and diverse cultures
- Relevant experience in the design, implementation, and administration of Digital transformation projects
- Domain SME Preferred – Contact Centre Operations - Good Insurance and F&A background would be an advantage