Manager- Command Center (Automobile)

Saaki Argus & Averil Consulting

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 1 month ago
Role: Manager- Command Center (Automobile)Experience: 6-10 yearsQualification: BELocation: ChennaiThe professional will be responsible to lead the Command Center operations, ensuring high vehicle uptime, reducing warranty costs, and delivering proactive customer support.Job Responsibilities:
  • Lead the Command Center operations, ensure 24/7 operational readiness, planning of shifts, staffing, performance monitoring.
  • Implement SOP's for L1 issues , ensure accessibility for customers across.
  • Build, mentor and lead teams to resolve L1 issuse effectively.
  • Work on operational and vehicle data to derive actionable reports.
  • Identify trends/ opportunities for service improvement.
  • Work with analytics and development team to help create dashboards.
  • Drive initaitives across warranty reduction, support customer engagements.

Saaki Argus & Averil Consulting