front office

• Qualifications and SkillsMust possess strong customer service skills, as you will be the first point of contact for visitors and clients (Mandatory skill).
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, to handle various administrative tasks effectively (Mandatory skill).
• Experience in handling multiline phone systems for efficient call management and ensuring seamless communication (Mandatory skill).
• Familiarity with scheduling software to manage appointments and meeting calendars efficiently.
• Competency in data entry to ensure accurate recording and management of client information and other essential data.
• Experience with CRM software to manage client interactions and maintain customer relationship databases.
• Understanding point of sale systems to assist in billing and financial transactions when required.
• Excellent time management skills to prioritize tasks and handle multiple responsibilities effectively under pressure.

• Roles and ResponsibilitiesGreet and welcome guests as soon as they arrive at the office, directing them appropriately and ensuring a seamless front office experience.
• Answer, screen, and forward incoming phone calls while providing basic and accurate information to potential clients and stakeholders.
• Coordinate and manage overall administrative tasks, including scheduling meetings, appointments, and handling correspondence.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Oversee the management of office supplies inventory and place orders as necessary to ensure smooth office operations.
• Support the HR team in administrative tasks related to recruitment, onboarding, and maintaining employee records.
• Assist in the preparation of reports and presentations as required by the management or HR teams.
• Collaborate with various departments to maintain effective communication and support organizational objectives.

Expertia AI Technologies