XRM Support Developer (Jr. to Mid-Level)
- India Europe
- Permanent
- Full-time
Duration: 12 monthsDuties:Serve as the first point of contact for XRM-related questions and issues from internal users and stakeholders.Troubleshoot basic to moderately complex issues, escalating to senior development staff as necessary.Interpret business needs and communicate effectively with both technical and non-technical stakeholders.Provide guidance and clarification on XRM functionality, configurations, and limitations.Document common issues, resolutions, and create internal knowledge base content.Collaborate with senior developers to streamline communication and ensure effective resolution of requests.Assist with testing, validation, and minor configuration updates within the platform.Skills:1–3 years of experience with Microsoft Dynamics CRM / XRM platforms (or similar CRMs).Familiarity with form customizations, workflows, and basic configurations.Understanding of the software development lifecycle (SDLC) and change management processes.Strong written and verbal communication skills.Ability to translate user needs into technical language and vice versa.Detail-oriented with strong organizational and time management skills.Preferred Skills:Experience with Microsoft Power Platform (Power Automate, Power Apps).Basic knowledge of JavaScript, C#, or CRM plugins.Familiarity with Agile or ITSM environments.Experience:Junior to mid-level experience supporting and configuring XRM or Microsoft Dynamics CRM systems.Experience providing end-user support, troubleshooting issues, and documenting solutions.Education:Bachelor’s degree in Computer Science, Information Technology, or related field preferred; equivalent experience considered.Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at Rebecca.Olan@ctg.com. Kindly forward this to any other interested parties. Thank you!The expected base pay rate for this position ranges from $45.00 to $50.00/hr. Pay offers are based on a wide range of factors including relevant skills, training, experience, education, market conditions, and where applicable, licensure or certifications obtained. In addition to pay, a competitive benefit package is also offered. About Us:CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.