Service Manager - Priority-PRIORITY-Regional sales
- Mumbai, Maharashtra
- Permanent
- Full-time
- Handle personalized service requests of Privy ( HNI ) customers and deliver TAT.
- Ensure strict adherence to regulatory requirements for Privy customer segment.
- Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Privy customers.
- Manage complaints and ensure resolution within TAT.
- Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
- Deliver performance on service-quality scorecard
- Excellent communication skills with customer service orientation
- Courteous, patient and polite
- Team player
- Knowledge of Microsoft Excel
- Understanding of banking norms and processes
- Minimum qualification - Graduate