Client Service Analyst

• It’s what drives us. More than a claim, this describes the way we do business.
• Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.
• We’re committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients.
• This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you’ll discover, our culture supports this.
• Diverse, international and shaped by a variety of different perspectives, we’re driven by a shared sense of purpose.
• At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.

• At the heart of Deutsche Bank’s client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.
• Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

• Provides support to clients on all Market Entry / On-Boarding / KYC, Account opening and Account Maintenance related queries applying the highest standards primarily for Securities Services clients.
• Working knowledge on KYC/ Client Onboarding processes/ requirements.
• Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank/ Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines.
• Liaises with overseas teams /clients to ensure globally / regionally consistent high standards in service solutions for clients.
• To work on Adhoc projects required due to various reasons – Structure changes, Market requirements, efficiency projects etc.
• Coordinates and aligns closely with onshore Implementation Team.
• Escalates issues to onshore teams in timely manner to manage client expectation & relationship.
• Work closely with onshore teams on E2E procedures and processes.
• Prepares and provides MIS reports, internally / externally.
• Contributes to Continuous Improvement activities leading to operational efficiencies.

• Have a minimum of 3 to 5 years’ client services experience in the Securities Services business covering Custody & Clearing.
• Possess excellent communication skills, inter-personal skills and be a strong team player
• Be able to handle/address day to day client requirement/queries and liaise with both clients and internal stakeholders.
• Be pro-active and able to resolve and respond to clients’ requests and issues within the agreed turnaround times.
• Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.
• Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management when required. Be a strong and committed team player.
• Be well-versed with MS-Office applications. Project Management experience will be an added advantage.

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

Deutsche Bank