Internal Ombudsman
DBS Bank
- Mumbai, Maharashtra
- Permanent
- Full-time
- Review of all complaints partly or wholly rejected by Bank.
- Trend analysis of complaints
- MIS and reporting to Bank and RBI
- To analyse the pattern of complaints such as product / category wise, consumer group wise, geographical location wise, etc
- To suggest means for taking actions to address the root cause of complaints.
- The Internal Ombudsman to hold meetings with the concerned functionaries of the regulated entity.
- The Internal Ombudsman shall, on a quarterly basis, analyse the pattern of all complaints received against the regulated entity, such as entity-wise (for CICs), product-wise, category-wise, consumer group-wise, geographical location-wise, etc., and may provide inputs to the regulated entity for policy intervention, if so warranted.
- The Internal Ombudsman shall either be a retired or serving officer,
- He / She should be in the rank equivalent to a General Manager of another bank / Financial Sector Regulatory Body / NBSP / NBFC / CIC,
- He/ She should be having necessary skills and experience of minimum seven years of working in areas such as banking, non-banking finance, regulation, supervision, payment and settlement systems, credit information or consumer protection.
- The Internal Ombudsman shall previously not have been employed, nor presently be employed, by the regulated entity or the regulated entity’s related parties.
- The Internal Ombudsman shall not be over 70 years of age before the completion of the tenure.
- Customer service
- Complaints handling
- Fair dealing with customers and the bank