Lease documentation & fit out co-ordination Coordinate with legal team to conclude on the contract clauses and taking a final signoff from the tenant / retailer on the contract. Support leasing team in registering lease agreements before store opening. Ensure the tenant compliance with the fit-out guidelines and necessary documentation is in place before the tenant starts trading. Coordinates tenants move-in and move-outs, and 'walks-through' spaces with the tenants. Responsible for the ADSR implementation, coordination with agency, handling escalations etc. Ensure Company's design standards are executed as approved. This can relate to marketing event set ups, shop fronts, tenant's visual merchandising etc. Ensuring weekly fit-out updates are ready. Tenant Performance & Partnerships Play an active role in collections from tenants for all outstanding invoices and getting them cleared within stipulated timelines, including collection of Gift Vouchers etc. Audit management - Store front audits, brand & Store & safety audits, retailer statutory compliance audits and Fire & Safety Audit. Conducting regular meetings with store managers & area managers to understand & discuss their business & other critical operational issues. Ensuring the stores are well stocked and updated in relation to competition. Coordinating with marketing team and retailers for the low performing brands, designing marketing strategies for them, designing category promotions. Act as an effective liaison between tenants and management by communicating proper information and ensuring tenant requests are responded to in a timely and professional manner. Ensures the services are provided in compliance with the policies, procedures, regulations and contractual obligations and standards. Maintaining retailer files and history cards, need to update this with tenant issues. Arranging tenant awards, retailer satisfaction survey, quarterly trainings for retailers for enhancing sales and standards or other similar initiatives to ensure retail staff is motivated at all times. MIS, Reporting Preparing TD report & sales analysis of operational stores in the centre. Timely preparation of the reports tracking the trading density and benchmarking performance with the external market, TD and OC analysis YOY (retailer category wise); Complete database management in terms of - retailer contact information. Self-Development Ensure timely updating of the required skills. Attending relevant forums / seminar for market updates / intelligence.