Job Category: Hotel-HousekeepingJob Description:Key Responsibilities1. Operations ManagementOversee daily housekeeping operations including guest rooms, public areas, back-of-house, and laundry.Ensure rooms are cleaned and maintained as per Holiday Inn Express brand standards.Conduct daily inspections of rooms and public areas.Ensure adherence to IHG cleanliness and brand audit standards.Monitor room status updates and coordinate closely with Front Office and Maintenance.2. Guest SatisfactionEnsure high levels of guest satisfaction by maintaining superior cleanliness standards.Handle guest complaints related to housekeeping professionally and promptly.Ensure prompt response to guest requests.3. Team Leadership & TrainingRecruit, train, and develop housekeeping team members.Conduct regular training sessions on SOPs, grooming, hygiene, and safety.Prepare duty rosters and manage manpower effectively.Conduct performance appraisals and provide feedback.4. Quality & Brand ComplianceEnsure compliance with IHG Way of Clean and brand operating standards.Prepare for internal and external audits.Maintain required documentation and records.Implement continuous improvement initiatives.5. Financial ManagementPrepare and manage housekeeping budgets.Control expenses including guest supplies, linen, uniforms, and cleaning materials.Manage inventory and maintain par stock levels.Coordinate with vendors and suppliers.6. Health, Safety & HygieneEnsure compliance with fire, life safety, and hygiene standards.Ensure proper chemical handling and storage.Maintain MSDS records.Conduct regular safety drills and training.Key Skills & CompetenciesStrong leadership and team management skillsExcellent attention to detailGood communication skillsKnowledge of hotel housekeeping operationsBudgeting and cost control knowledgeProblem-solving abilityUnderstanding of IHG systems and brand audits
