Program Manager

• Successfully execute the program to agreed schedule, budget and scope
• Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management
• Plan the program based on a defined need - results in detailed scope/budget/schedule baseline
• Monitor and control the work to ensure that the program remains on track and in control
• Plan for and manage change
• Reports on variances to the approved program baseline
• Close the program to formalize acceptance of the project result and release project resources
• Interface and communicate with program team, management and stakeholders
• Manage program work and resources to enable successful and timely completion of the project
• Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors
• Delivery of program aligned to overall business and technology strategies and architectures
• Work within defined governance processes
• Manage external contracts and suppliers where required
• Support development of business cases with the customer team including leading on the solutions estimate
• Lead the development of the program charter and scope, and ensure delivery of the solution to schedule, budget and scope
• Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales
• Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the program
• Ensures that quality program standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables

• Experience of managing IT projects/programs with personal accountability for delivering to time and cost for large, complex projects typically up to $2m - $15m in value and 12 to 18 months in duration
• Experience of managing teams of 20+ FTE's
• Mastery in program and project management methodologies, tools and templates (includes project planning, schedule development, scope management and cost management)
• Track record of customer focus, based on openness, trust, and delivering on promises
• Extensive experience of delivery that includes the use of supplier and off-shore resources
• Experienced in managing to contract; ensuring clients and suppliers alike perform in accordance with original agreement
• Experience across packaged and bespoke systems and infrastructure, ideally on an international basis
• Management skills to manage one or more large, complex projects simultaneously
• IT background with experience across the systems development life cycle with experience in all project phases - plan, initiate, elaborate, design, build, test, implement.
• Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication
• Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams
• Strong communication and interpersonal skills (includes negotiation)
• Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing
• Leader in the use of IT methodologies, processes and standards for program and project management

• A degree in Computer Science or in a related discipline; or equivalent work experience
• One or more professional certificates to supplement formal education/experience in support of Program Management
• 10 to 15 years in a corporate IT environment
• 12+ years experience in program management
• Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure)
• Work experience in a professional services industry, preferred
• Project management certification is preferred (PMI/CAPM or PMP, PRINCE2)
• Familiarity with ITIL v2 or 3 would be advantageous
• Familiarity SAFE Agile

• Monitors and manages program baseline to ensure activities are occurring as planned - scope, budget and schedule - manages variances
• Proactively identify risks and issues on program - leading team to develop risk management and issues management plans
• Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
• Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
• Develop and manage plans to address program strengths, weaknesses, opportunities, and threats
• Ability to balance both the "science" of how to perform project management and the "art" of program management, which is learned through experience and skill training/application
• Analytical skills and problem solving skills needed to manage multiple factors on a program simultaneously
• Demonstrate business analytics to manage and meet sponsor and customer needs
• Direct supervision provided by an experienced program manager or sub-lead; frequency on a weekly or as needed basis
• Program manager is expected to act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
• Program manager leads project teams consisting of cross functional, global, and virtual groups; directly supervises staff; assigns responsibility to members; monitors progress
• Program manager coaches, mentors and supports less experienced project managers
• Extended and unsociable hours may be required to meet target schedule dates
• Due to the nature of the Global organization, national and/or international travel may be required

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

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