Associate Manager Infrastructure Services
- Bangalore, Karnataka
- Permanent
- Full-time
- Expertise in setup and configuring Netbackup server/client and tape libraries
- Troubleshoot and resolve missed and failed Netbackup backups
- Modify and optimize backup schedules
- Improve automation and productivity of backups through scripting enhancements
- Interface with vendors for escalation of issues
- Experience in performing catalog recovery in case of a disaster
- Experience with Advance backup functions like configuring Oracle, SQL, SAP backup, NDMP backups, VMware VADP backup, SQL backup, exchange backup etc
- Processing of tapes for offsite storage
- Review & Update Netbackup policies and procedures to help on daily Netbackup activity and reporting to proactively avoid issues
- In-Depth Hands on experience in managing, configuring, and troubleshooting of IBM VTLs TS7650G, HPE MSL tape libraries & Quantum tape libraries, StorageTek SL tape libraries
- Good skills in performance optimization.
- Solving complicated Hardware cases and Liaising with Hardware Vendor/Symantec support
- Advanced troubleshooting skills and identify the severity of the issue, Ability to Resolve issues quickly to account/customer satisfaction and Prepare RCA
- Expertise in Data Domain , Veritas flex with VERITAS Netbackup / Any other Enterprise Level Backup Application
- Knowledge of DD BOOST
- Build, maintain, patching, troubleshooting, compliance, decommission, and disposal of Data Domain & Flex appliance related hardware.
- Strong knowledge on De-duplication & Replication & Storage Life Cycle Policies Concepts
- Knowledge on Migration to NetBackup from multiple other backup technologies
- Knowledge on design the Netbackup solutions
- Provide root cause analysis and log evaluation after outages
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to work on cross-functional teams.
- In-depth knowledge of Capacity Planning & Backup Provisioning
- System administration experience on Windows, HPUX or Sun Solaris, and knowledge on VMware would be an added value
- Knowledge of ITIL processes like Incident management, Problem Management and Change Management processes.
- Certification in Data Domain technology is an added advantage.
- Provide operational support on a 24x7 rotation basis.
- Hands on Experience on other backup technologies like Avamar, Networker would be added advantage
- Knowledge of Ticketing Tool such as Remedy, USD, SNOW ,etc
- Interpersonal sensitivity and customer responsiveness
- Leadership skills
- Excellent knowledge of the IT environment and its future trends
- Ability to communicate complex technical contents plainly and simply
- Strong consulting skills, flexibility, and resourcefulness
- Exposure to Customers Globally
- Good written and verbal communication skills
- Certifications in relevant technologies
- Service and Customer Orientated / Team player (TCE).
- Strong ability to work under pressure / Flexible and self-motivated.
- Scripting knowledge would be added benefit
- Exposure to Project work is desirable
- Bachelor’s or Equivalent degree in Computer Science, Engineering, Business, or related field