Job Description :JD | Insurance, BFSI - Training Lead (TL)Job Summary -Responsible in overseeing the over-all performance of the aligned accounts and providesdirection to team members directly reporting to him/her in all aspects of Trainingincluding planning/design, implementation, reporting, and evaluation of all Trainingprocesses. He/she provides guidance in the development, implementation, analysis,evaluation of policies and procedures that render effective and efficient world-classservice to Insurance clients as evidenced by excellent Customer Satisfaction, EmployeeSatisfaction.Duties and Responsibilities –∙Develop, update, and manage training programs for the account and collaborateswith BFSI team on instructional design, content, projects, etc.∙Facilitate or co-facilitate trainings for new and existing resources using a variety ofinstructional techniques formats.∙Drive Domain across accounts in PHP teams.∙Actively participates in Due Diligence and transitions calls for new & existingscope of work.∙Manage coaching sessions with trainees and supervisors to achieve highperformance levels.∙Works with quality assurance in monitoring resources while processing cases toprovide appropriate coaching to ensure consistent procedures and standards, andoverall partner performance to maximize customer satisfaction.∙Manage training administration to include training enrolment and classassignments, course evaluations and tests and develop appropriate reporting tomanage program effectiveness.∙Assess and or adapt both current and new training needs to adapt toorganizational changes and business needs.∙Work very closely with team members to solve process problems.∙Provide recommendations on any matters relating to improving the process.∙Manages knowledge base (which includes upkeep of training materials andrecords, finding innovative training methods etc.)∙Supports & designs ongoing and long-term improvement projects for careerdevelopment.∙Documents all business-related employee interactions.∙Reviews and analyses reports, records, and data to meet and exceed customerand company objectives.∙Collaborates with all workgroups to resolve issues that impact internal andexternal Customers.∙Establishes operational priorities and strategies to meet and exceed businessgoals and Objectives.∙Effectively conduct meetings.Relationship –∙Interpersonal Communication - Partners with Account Leads and employeesacross the organization for a meaningful understanding of their requirements; andeffective delivery of these∙Customer Service Orientation - Maintains and advocates a cheerful and positiveattitude, ensuring that a welcoming environment is established and consistentlyprojected.∙Relationship Building - Establishes relationships and networks across a broadrange of people and groups both internally and externally.∙Teamwork and Cooperation - Works well with others towards achieving desiredresults, clarifies goals and roles and initiates clarification and conflict resolution.Desired/Preferred Qualifications –∙Must have a bachelor’s degree in any stream.∙Certifications from LOMA & The Institutes is added advantage.∙Knowledge of Property & Casualty and Life and Annuities.∙Good critical and analytical thinking skills∙Effectively meets strict deadlines.∙Detail oriented and possess good organization skills.∙Effective written and oral communication skills and be able to maintainconfidentiality.∙Demonstrated PC knowledge including Windows, MS Applications - Microsoft Word,Excel, and Outlook.∙Able to work rotational shifts with adherence to schedule a must, includingevenings, weekends and overtime as necessary.∙Willingness to render extended hour/s as the need arises.∙Experienced as a Training SME and Trainer for 4+ years
