Job Description:Job Title : Salesforce AdministratorLocation : Chennai & TrivandrumJob Description:· Salesforce administrator will be responsible for the daily configuration, support, maintenance, and improvement of Salesforce platform.· Candidate should Posses strong communication skills with the ability to coordinate and receive knowledge transfer from Salesforce development teams, while effectively interacting with IT and business stakeholders.· They need to work closely with cross-functional teams to understand business needs and translate them into effective Salesforce solutions to enhance productivity and support of organizational growth.· Candidate should have strong understanding of Flows, integration, platform events, LWC, ApexResponsibilities:· User Management: Manage user accounts, roles, profiles, and permission sets to ensure proper access and security.· System Configuration: Customize Salesforce objects, fields, page layouts, validation rules, and flows to meet business requirements.· Data Management: Maintain data quality, integrity, and security through regular audits, deduplication, and imports/exports. Use tools like Data Loader or Salesforce Inspector for bulk data operations.· Reports & Dashboards: Develop and manage reports and dashboards to provide actionable insights to various business units. Work with stakeholders to define KPIs and reporting needs.· Automation & Optimization: Design and implement automated workflows using Flow, Process Builder, and other Salesforce automation tools and Identify opportunities to streamline operations within the Salesforce platform.· Integration Support: Assist in integrating Salesforce with other systems (e.g., ERP, marketing automation, customer service tools).· User Support & Training: Provide technical support, training sessions, and documentation to help users effectively utilize Salesforce.· Analyzing and debugging of the issues : Analyzing the issues and debugging the issues to find the root cause. Fixing the issue which can be immediately done.· Triaging of incidents : If the issue is not within Salesforce, triaging to concerned teams.· Collaboration with Stakeholders: Collaborate with business units to gather requirements and translate them into system functionality. Act as a liaison between technical teams and business users.· System Maintenance: Monitor system performance, manage releases, and perform regular audits to ensure platform stability.· Security & Compliance: Manage data security, sharing settings, set appropriate access controls, and maintain compliance with company policies and regulatory requirements.· Continuous Improvement: Stay updated on Salesforce features and best practices and recommend improvements for better system performance and user experience.Key Role Requirement:· 5–6 years of experience in the IT industry, including 4–5 years of hands-on experience in Salesforce.com configuration, administration and implementation.· Strong understanding of CRM processes related to sales, marketing, and customer support.· Very good understanding of admin activities and good development knowledge· Strong problem-solving skills and good communication skills to collaborate with stakeholders.· Ability to manage and maintain accurate data using data management tools such as Data Loader, Salesforce Inspector or Import Wizard.· Experience in Sales Cloud, Service Cloud and knowledge of Apex/Visualforce with lightning experience along with basic knowledge on debug logs.· Experience with production deployments using Change sets, DevOps tools along with the ability to troubleshoot and resolve deployment errors.· Proficiency in SQL and Excel are required for data extraction, data manipulation, reporting, and troubleshooting.· Ability to understand and support the integration between Salesforce and other business applications (e.g., marketing automation tools, ERP systems, etc.)· Basic Knowledge on change management process and ticketing tool.· Experience with automation tools such as Flow, Process Builder, Workflow Rules, Approval process, Case assignment and auto response rule.· Experience with GitHub, DevOps/CICD tools specific to Salesforce is a strong advantage.Required Certifications:Must have: Salesforce Administrator Certification (ADM-201) and Salesforce Certified Platform App Builder.Good to have: Salesforce Certified Advanced Administrator (ADM 301), Platform Developer (PD1 and PD2) and Sales cloud/Service Cloud Certifications.Skills:Salesforce Admin,Agile,SfdcAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
