Job Description : Job Description: Transaction Processing Analyst 11 Voice Bangalore Transaction Processing Team Lead 10 Non-Voice Bangalore Job Title: Transaction Processing Location: Bengaluru Qualification: Graduate Job Description: . Provide first point of contact and other support during business and non-business hours as warranted by customer needs and BSS SC response time commitments. . Analyze issues and be able to complete/close non-complex calls with minor assistance or determine if call needs to be escalated. . Create call ticket in tracking database and assume responsibility for the integrity, quality, and maintenance of call/customer data. . Research and test product problems, bugs, and user configurations with supervision from senior analysts, specialists, and developers. . Assist with troubleshooting various operating systems, hardware platforms and software along with analyzing and troubleshooting desktop, application errors, and network problems with assistance from others. . Participate in the implementation of process improvements in team operations. . Participate and contribute to appropriate knowledge repositories to provide helpful information to support the team. . Act as team representative and supervise SC Management Assistants and Senior Assistants. This job description reflects management's assignment of essential functions it does not prescribe or restrict responsibilities that may be assigned. Key Skills : Transaction Processing Processing Analyst