Member Success Executive (Tele-Sales Executive)
Tide Platform
- Delhi
- Permanent
- Full-time
- You'll be a part of the “account farming” team and will be responsible for nurturing the member relationship post-sale
- The primary objective of farming team will be to achieve targets related to Tide account activations
- You'll call our existing members, build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
- You'll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
- You'll source your own leads that you identify as having potential to generate revenue
- You'll get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive. You'll be entirely comfortable with cold calls, cold emails and cold outreach, and will not need extensive coaching on this
- You'll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide
- You are passionate, driven, have a can do attitude and positive
- You have 1-3 years' experience in tele-sales roles with a focus on revenue generation, preferably within the FinTech or digital banking sector
- You have excellent written and spoken English and Hindi language skills
- You have previous customer service or tele-sales experience
- You're focused on revenue and can up-sell to our prospective members
- You're target driven
- You are comfortable with constant change and switching of priorities
- You love to troubleshoot and have a member first mentality
- You're a team player and can complete ad-hoc tasks
- You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
- You have the ability to be able to listen, learn and adapt to feedback
- You may also have some knowledge of compliance, KYC, AML, and associated regulations
- You may also have previous experience working with a Fintech or digital bank
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities