Debt Manager-Flows-Credit Cards

Mumbai, Maharashtra
Permanent
Full-time

5 days ago

Job RequirementsJob RequirementsJob Title – Collection Manager – Credit CardsBusiness Unit - Retail BankingJob Purpose:The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.Primary Responsibilities:

Responsible for managing and undertaking collections process for debts that have been assigned
Regularly track the portfolio for specific buckets for the assigned area
Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
Responsible to allocate and achieve targets from agencies/ in house team
Regularly follow up with the default customers
Ensuring adherence to collection process and legal guidelines
Tracing out absconded default customers and initiate recovery process
Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily ,weekly & monthly basis

Secondary Responsibilities:

Recommend process changes in order to improve service efficiency and quality
Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
Leverage in-house synergies through collaboration with internal stakeholders

Educational Qualifications:Graduate - AnyPost Graduate - AnyExperience:4 or more years of experience in collections

IDFC FIRST Bank

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