Technical support - Freshers
Mazenet solution
- Hyderabad, Telangana
- Rs. 3,50,000 per year
- Permanent
- Full-time
- Response, diagnosis, resolution and tracking by phone, email, chat ( Highesh % ) and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution.
Expertia AI Technologies