Service Delivery Specialist

Mohali, Punjab
Permanent
Full-time

11 hours ago

City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 44924Job Title IT ServiceDesk SpecialistReporting Line BEA Service Manager leadDepartment: ITDate JD preparedManagement Level:Role Purpose Statement

The Service Desk Specialist responsibility is to ensure the day to day support for Netherland users in order to create a transparent and efficient communication between IT and the Business ; The ServiceDesk Specialist is responsible for the preparation, implementation and documentation for different IT projects that requires support . The ServiceDesk Specialist is responsible for being the central point of contact for IT Infrastructure operations for projects impacting Switzerland, Desktop support, DC operations, Branch Support

Key Interfaces: Internal - ExternalInternal: Internal: with all departmentsExternal: SuppliersDimensionsMain AccountabilitiesKey Performance Indicators (KPIs)

Installation + configuration of new equipment like PC's (Desktop + Laptops), Printers (Local + Network), Phones (Digital + IP), Scanners (Local + Network), Software (Lotus Notes, MS Office, Etc.) for NEtherland
Interface with centralized teams like Servers, Storage, Network, Security, Applications, and Database etc and get them to address dependent issues.
Helpdesk + 1st + 2nd level Support for the above mentioned end-user equipment and software
Patching, cabling supporting the DC team , Network Team
Managing the Intune implementation and mobile telephony equipment for Switzerland
Perform the local / physical activities in the Geneva HQ and at Safehost for Datacenter
Ensure complete and updated inventory of all IT Assets and regularly do the inventory check
Actively monitor the request/ incidents coming via SNOW from users to ensure almost zero backlog
Regular online proactive monitoring of all open service requests and monitoring allocation of the calls
Ensure that the services are delivered as per the agreed SLAs
Actively participate in IT projects in order to offer the best solutions (eg. VoIP, InTune)
Participate in BEA Team meetings and supporting the BEA IT Projects
Escalate critical issues to Senior Management and suggest corrective action.

Successful completion and delivery of IT support for Users

Within timelines
High quality of solution -- Minimal set of defects
Minimal/no business disruptions implementations
Process standardization & infrastructure readiness

Harmonized processes in order to be able to improve efficiency of current support
Solution in place to run defined process
High level of process adherence across BEA SD teams countries

Daily technical support

Manage tickets following the priority
Ensure ticket creation
Propose solution proactively
Help users with day to day activity
Monitor Team Members activity

Training capabilities for the team

Knowledge, Skills and ExperienceCompetencies

Education / diploma of IT support specialist or equivalent
Bilingual (English / French)
Good knowledge & experience of Windows products, Teams, Outlook , Office
Good knowledge of database design concepts Good knowledge & experience
Doesn't need to know everything, but need to know where to find the information.

Openness and Communications

Excellent communication and interpersonal skills
Customer oriented

Teamwork: Team OrientedPersonal Effectiveness

Creative, capacity to think out-of-the-box
Works well under pressure
Acts with discretion
Acts according to Bunge standards of ethics and integrity

Decision-MakingAt Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they're grown to where they're needed-in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.Every day our people exemplify these values, which represent Bunge at its core:

We Are One Team - Collaborative, Respectful, Inclusive
We Lead The Way - Agile, Empowered, Innovative
We Do What's Right - Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day - people who are #ProudtoBeBunge

Bunge

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