Technical Training Content Development Manager

Bangalore, Karnataka
Permanent
Full-time

1 month ago

About ZscalerServing thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader.We're looking for an experienced Technical Training Content Development Manager to join our Cyber Academy team. Reporting to the Director, Technical Training Development, You will be driving our mission of creating industry-leading zero-trust platform training and certification for Zscaler customers, partners, employees, and students. As a Manager within the Technical Training Development team, you will contribute to the impact of our program on overall company goals. You will lead a team and collaborate with Technical Learning Architects and Product Managers to understand training needs, gather objectives, and design curricula. In this role, you will be responsible for:

Leading the design, development, delivery, and optimization of world-class technical learning experiences
Driving strategy and implement modern instructional principles for various learning modalities
Proactively simplify processes and leverage technology, including AI, to scale and build efficiencies in training
Measuring and supervising the ongoing impact of technical training programs, ensuring course quality and alignment with business objectives
Leading and develop a team of technical content developers and designers

What We're Looking for (Minimum Qualifications)

Bachelor's or Master's degree in a technical education-related field with 7+ years of experience in technical curriculum development, preferably in Cybersecurity
Proficient in instructional theory application and assessment, with hands-on experience in technical content and products
Proven ability to manage teams, including conflict resolution and leading high-performing technical content developers
Excellent project management, organizational, written, and oral communication skills, including the ability to convey technical information to diverse audiences and convert learning requirements into modular, reusable training content
Experienced in using Learning Management Systems (LMS)

What Will Make You Stand Out (Preferred Qualifications)

Critical thinking skills and ability to influence/negotiate with technical stakeholders
Excellent attention to detail and ability to prioritize and simultaneously support multiple initiatives
Good understanding of security solutions and technologies

#LI-Hybrid#LI-KM8At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.See more information by clicking on the link.Pay TransparencyZscaler complies with all applicable federal, state, and local pay transparency rules.Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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