Assistant Manager – Underwriting
- Gurgaon, Haryana
- Permanent
- Full-time
Inviting applications for the role of Assistant Manager – Underwriting
In this role, you will be responsible for managing teams and service level target's role for P&C Insurance Business. Facilitating goal-level creation for the team in line with Business goals and working with managers to ensure the goals are cascade to all associates.
You will be encouraged to be passionate about the Business goals/challenges and know how to seek these using analytics and technology.Responsibilities
- Strong knowledge of P&C Insurance, preferably new business and Renewal for US/Canada market and team leading experience with a span of not less than 10-20 FTEs
- Proactive communication across all levels to ensure Zero Surprise operations and thought leadership to build an impact and help organization meets its goals
- Maintaining and measuring the performance of processes in terms of efficiency and effectiveness matrix and ensuring adherence to Service Level Agreements
- Driving continuous operational improvements thereby delivering YOY efficiency benefit to the customer and improving customer happiness levels
- Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience
- Directly responsible for its people, their growth, engagement, and retention and framing work direction and plan for the associates after detailed assessment of their capabilities.
Minimum qualifications
- Graduate with any degree
- Preparing & presenting all weekly/monthly MIS reports and scorecards pertaining to process and efficiency.
- Ability to think long-term strategically and operationally
- High customer service orientation.
- Excellent written and verbal communication
- Excellent statistical knowledge
- Highly motivated and achievement oriented
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.