Install, upgrade, support and troubleshoot Windows and any other authorized desktop software/applications(eg MS Office, Outlook, O365 etc) Install, upgrade, support and troubleshoot End User Workspace Hardware such as desktop, laptops, Printers, Mobile Devices, Scanners etc Maintain inventory of spares and IT Assets at CUSTOMER location Perform general preventative maintenance tasks on devices and software Basic Network knowledge & Troubleshooting. Good understanding of AV,AD, DNS, DHCP,Wireless, Backup/Restore and Patching To accurately record, update and document requests using the IT service desk system Should co-ordinate with Central IT for all compliance related tasks Flexible to work in shifts and remote locations Excellent verbal communication skills Fluency in English