About the JobJob SummaryThe MES Reliability Engineer ensures the stability and performance of Manufacturing Execution Systems (MES) to maximize operational value. This role serves as a bridge between development and operations teams, taking a proactive approach to prevent downtime, optimize system performance, and ensure the reliable operation of manufacturing systems that are critical to production.Main ResponsibilitiesIncident Management and ResolutionAnticipate, Prevent and Lead incident response efforts to swiftly resolve MES service disruptions, minimizing impact on manufacturing operationsConduct thorough analyses of system failures and implement preventive measures to avoid future incidentsDevelop/ maintain/ follow standard operating procedures for incident response in manufacturing environmentsSystem Reliability and AvailabilityDevelop and implement strategies to ensure high availability and reliability of MES platforms/ applications/ systemsMonitor system health, analyze performance metrics, and proactively identify and resolve potential issues before they impact productionEstablish and maintain system reliability standards and best practices specific to manufacturing environmentsContinuous ImprovementInnovate and iterate on processes and tools to improve operational efficiency and system resilienceImplement and optimize monitoring solutions to provide real-time visibility into MES performance and healthSecurity and ComplianceEnsure all MES systems and processes adhere to industry best practices, GMP requirements, and regulatory security standardsImplement and maintain security measures to safeguard manufacturing data and systems against unauthorized access and cyber threatsCollaboration and Stakeholder ManagementWork closely with Manufacturing, IT, Quality, and other stakeholders to align technical solutions with operational goalsServe as a subject matter expert in MES reliability engineering, providing guidance and support to teams across the organizationCollaborate with vendors and technology partners to resolve complex system issues and implement improvementsLearning and DevelopmentStay current with the latest trends and technologies in reliability engineering, manufacturing systems, and software development practicesFoster a culture of learning and continuous improvement within the manufacturing technology teamCross-Functional Coordination and Global SupportCoordinate with Technology & Infrastructure teams to ensure seamless integration and operation of MES systemsCollaborate with partners to address infrastructure gaps and optimize system performanceManage incidents including assignment, reporting, problem management, and P-task follow-upsConduct thorough impact assessments for system changes and incidentsLead and coordinate application/infrastructure task forces across manufacturing sites worldwideEstablish clear communication channels between technical teams and manufacturing operations globallyExpected OutcomesAchieve and maintain MES system uptime and reliability targets defined by organizational objectives and Service Level Agreements (SLAs)Reduce the frequency and duration of MES-related incidents and downtime that impact manufacturing operationsStreamline deployment processes for MES updates and enhancements, ensuring minimal disruption to productionEnhance system security and ensure compliance with all relevant regulations and standardsAbout YouExperience8+ years of experience in reliability engineering in Manufacturing contextDemonstrated experience in pharmaceutical manufacturing and GxP regulated environments5+years Hands-on experience with MES platforms, specifically Siemens OPCenter EXPH or Werum PAS-XExperience working in global, multi-site manufacturing organizationsEducationBachelor's degree in computer science, Engineering, Information Technology, or related technical fieldTechnical SkillsStrong knowledge of MES architecture, interfaces, and integrationProficiency in ITIL standards and Service Management processes including Incident Management, Problem Management, Change Management, and Release ManagementAdvanced troubleshooting skills with ability to identify root causes and implement effective solutionsKnowledge of installation and upgrade procedures for MES systemsSNOW and monitoring systemsExperience with digital technologies including AWS or Azure cloud environments, containers, microservices, and DevOps practicesWorking knowledge of infrastructure technologies and services including:Network administrationWindows system administrationDatabase management (Oracle and PostgreSQL)Mendix low-code development platformScripting capabilities for automation and system managementIndustry KnowledgeUnderstanding of GMP requirements, regulatory compliance in pharmaceutical manufacturing and computer system validation, data integrity principlesFamiliarity with pharmaceutical manufacturing processes and workflows,Soft SkillsStrong customer/user orientation with focus on service excellenceExcellent problem-solving skills and ability to work under pressure during system incidentsStrong communication skills with ability to explain technical concepts to non-technical stakeholdersCoordination with worldwide teams (vendor, partners…)Demonstrated leadership in cross-functional team environmentsAbility to manage multiple priorities in a fast-paced environmentSelf-motivated with ability to work independently and as part of a global teamPreferred QualificationsITIL certificationExperience with Industry 4.0 concepts and digital transformation in manufacturingGood knowledge of containerization technologies and microservices architectureLanguage:Fluency in English, additional language is a plusWorking Environment:Flexibility to contribute occasionally on operations out of working hoursGlobal, matrix organization environmentMust be able to work effectively across different time zones and culturesPursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.Watch our and check out our Diversity Equity and Inclusion actions at !Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our and check out our Diversity Equity and Inclusion actions at !
