Service & Operation Manager
- Mohali, Punjab
- Permanent
- Full-time
Service Operations Manager (MSS) MoM CASA NTB (Nos) 5% 6 5 5 4
Service Operations Manager (MSS) MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs) 10% 7 6 4 2
Service Operations Manager (MSS) LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income) 5% 2.5 2 1.8 1.5
Service Operations Manager (MSS) 3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 6, B:5, C/D:4, E:2) 7.5% 6 5 4 2
Service Operations Manager (MSS) Inc HH PH on Mapped Book 7.5% 12 10 8 5
Service Operations Manager (MSS) Mapped Book Coverage (Customer meetings for Mapped Book) 5% NA NA NA NA
Service Operations Manager (MSS) Branch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits) 15% NA NA NA NA
Service Operations Manager (MSS) Branch Customer Service (FTR, TAT on CASA & SR) 10% NA NA NA NA
Service Operations Manager (MSS) Branch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants) 15% NA NA NA NA
Service Operations Manager (MSS) Branch Operations & Compliance (Re KYC & Inoperative accounts activation) 10% NA NA NA NA
Service Operations Manager (MSS) Branch Operations & Process Compliance(RMU, CRL, Pending leads) 10% NA NA NA NA
1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10% NA
100%