Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Ensure weekly/Monthly targets are met with high quality standards. Deliver timely, professional and objective appeals and investigation outcomes, arising from the moderate/significate risk contexts Support Appeals and Investigations team in identifying process efficiencies and improvements Apply professionalism and expertise to the Appeals and Investigations unit Contribute to verifications process as needed Contributes to the appeals process related to EOR outcomes to centre administration decisions Working from the office. Raising Feedback to centres whenever necessary. Identify and escalate priority issues. Route/Transfer issues to appropriate resource/channel if necessary Excellent written and verbal proficiency in English is must (Minimum B2 level) Educated to degree level or equivalent work experience Experience of working in Exams IELTS process (any stream). Analytical with excellent attention to detail. Proficient in MS office applications Ability to inspire and support people Ability to plan well and prioritize work. Good decision-making Proactive approach with focus on problem analysis & resolution Minimum of 1 year of experience is required in backend operations or managing investigations, or working in an IELTS-related role. Applicant should be six-sigma white belt trained. Work from the office. Experience of contributing to a geographically dispersed team (e.g. across a region or large country) Ability to meet main accountabilities detailed above, good relationship and stakeholder management skills. Excellent attention to detail and ability to work to tight deadlines Desirables Post Graduate degree Demonstrable experience of working as part of a dispersed team to deliver a service Locally Recruited Applications are welcomed from candidates currently in this location with a natural right to work.
