Chatbot Developer

Chennai, Tamil Nadu
Permanent
Full-time

5 hours ago

Company OverviewTwixor, headquartered in Singapore, is a leading provider of digital customer engagement solutions for enterprises across multiple industries, enabling seamless business transactions and automation over messaging channels through advanced AI, NLP, and patented low-code technologies. Visit for more information.Job OverviewTwixor is seeking a Junior Chatbot Developer to join our team in Chennai on a full-time basis. This role is designed for candidates with 1 to 3 years of relevant work experience, passionate about building innovative bot solutions and enhancing digital customer journeys for global clients through automation and intelligent interactions.Qualifications and Skills

Proven hands-on experience as a chatbot developer or bot developer, with a strong capability in designing and deploying enterprise-grade chatbot solutions (Mandatory skill).
Prior bot building experience that demonstrates practical application of conversation flows and intent management in customer engagement scenarios (Mandatory skill).
Experience developing, deploying, and maintaining bots across messaging platforms such as WhatsApp, Facebook Messenger, and Telegram is highly advantageous (Mandatory skill).
Proficiency working with REST APIs to integrate external data sources and backend systems, enhancing chatbot functionality and user experience.
Solid experience with Dialogflow, including intent, entity management, and fulfillment for building AI-driven conversation workflows.
Hands-on exposure to Microsoft Bot Framework for bot application development, dialog creation, and channel integration.
Strong analytical and troubleshooting abilities, with a focus on improving chatbot performance and customer experience.
Clear communication skills for collaborative work with cross-functional teams, understanding project requirements, and documenting bot logic and flows.

Roles and Responsibilities

Design, develop, test, and deploy intelligent chatbots for diverse enterprise use cases across messaging channels, ensuring high performance and reliability.
Integrate third-party APIs and backend systems into chatbot environments to enable business transactions and dynamic content delivery.
Build conversational experiences utilizing Dialogflow and Microsoft Bot Framework, employing best practices for AI/NLP-driven automation.
Continuously monitor, analyze, and optimize chatbot conversations for accuracy, user engagement, and error reduction.
Support deployments, troubleshoot technical issues, and provide ongoing maintenance, including software updates and feature enhancements.
Stay informed of advancements in conversational AI, messaging platforms, and industry best practices to recommend and implement improvements.

Notice period: Below 30 daysWork Location: Below 30 days

Expertia AI Technologies

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