Supervisor, Business Process Management

• Reporting Production & Quality Control.
• Data Review, Issue Escalation & Root Cause Support.
• Workflow Coordination & Service Delivery.
• Customer Support & Inquiry Handling.
• Documentation, Training & Knowledge Sharing.
• Continuous Improvement & Operational Contribution.
• Shift Flexibility & Business Continuity.

• Execute standard recurring PEX performance reports using Excel and data extracted from HCM, workflow, and operational systems.
• Maintain accuracy and consistency across reporting outputs through routine data checks, validations, and alignment to standard templates.
• Review team completed validations and ensure documentation, naming conventions, and reporting logs meet required standards.
• Identify data anomalies or inconsistencies during report generation and escalate issues promptly to senior team members or process owners.
• Contribute frontline insights to root cause analysis activities by documenting findings, error patterns, and recurring issues.
• Support the implementation and tracking of corrective actions within reporting workflows.
• Coordinate daily reporting tasks, monitor progress, and help ensure reporting deliverables meet established timelines and SLAs.
• Assist with workload distribution across the team by assigning routine reporting tasks, updating trackers, and flagging risks or delays.
• Provide operational support across cycle based reporting activities, audits, and PEX process reviews.
• Respond to routine reporting related inquiries using approved scripts, templates, job aids, and process documentation.
• Ensure customer interactions meet standards for clarity, data confidentiality, and documentation consistency.
• Support customer satisfaction by providing timely explanations of reporting steps, data fields, or output structures.
• Maintain reporting job aids, checklists, and documentation components when directed, ensuring alignment with PEX reporting standards.
• Provide day today guidance and support to team members on SOP steps, data validations, and reporting best practices.
• Participate in training activities and knowledge sharing sessions to strengthen reporting capability within the team.
• Share frontline observations that support workflow refinement, reporting accuracy improvements, and simplification opportunities.
• Participate in team initiatives such as template updates, documentation cleanups, audit preparation, and process reviews.
• Help identify recurring reporting errors that may require procedural or documentation updates.
• Remain flexible and available to support rotational shifts based on business and client reporting needs.
• Assist with providing reporting coverage during high volume periods or operational changes.
• Bachelors degree in Business Administration, Analytics, HR, Operations, or related field.
• Experience supporting reporting, business process management, shared services operations, or data quality roles.
• Strong proficiency in Excel (filters, formulas, data validation, formatting).
• Ability to follow SOPs, reporting templates, and quality control checklists with high accuracy.
• Strong English communication skills.
• Experience supporting PEX, BPM, or continuous improvement reporting environments
• Familiarity with HCM, workflow, or operational reporting systems.
• Strong attention to detail with the ability to identify data trends or inconsistencies.
• Comfortability using job aids, standardized language, and reporting templates to guide work.
• Continuous improvement mindset focused on accuracy, simplification, and reducing errors.

McDonald's