Fundraising Administrator

• Day-to-day administration and general supporter queries including via telephone, email and post.
• Respond to queries from the public about fundraising activities to ensure they are dealt with quickly and effectively to maximize fundraising opportunities
• Provide personalized and accurate thank you letters and communications to supporters in line with our thanking strategy.
• Send communications to supporters as required, to add value to their experience and confirm details of their support.
• Work closely with colleagues across the team to ensure that all requests for support, both internal and from partners are actioned in a timely and appropriate manner and that deadlines are met.
• Attend fundraising events as and when required.
• Ensuring that all fundraising income is correctly identified and accurately allocated.
• Support the Fundraising Manager to ensure all spend is within budget.
• Ensure all Gift Aid documentation is kept centrally and in good order and that supporter records are credited appropriately provide monthly reports
• Provide administrative support for fundraising events as required

• Excellent levels of customer service, as well as data entry and financial reconciliation.
• Follow finance policies, processes and procedures.
• Experience of working in an administrative role.
• Knowledge of the charity and/or environmental sector
• Fluency in Hindi/Urdu and English
• Excellent customer service and communication skills.
• Excellent organizational skills – able to manage multiple tasks efficiently in a busy role.
• IT skills and experience working with shared document management systems (i.e. Office, Microsoft Outlook, PowerPoint, Word and Excel)
• Comfortable and confident with numbers.
• Must be able to travel between sites for meetings and events

• Opportunity to make a positive impact
• Strong opportunities to progress your career
• Fantastic work culture

Orphans In Need