Customer Experience ExcellenceAchieving high standards of customer service through effective management and operational strategies.Process Development & ImplementationFocus on creating, optimizing, and enforcing new processes to improve store operations and efficiency.Operational Expenditure ManagementResponsible for managing and optimizing operational costs to improve profitability.Store Environment, Health, & SafetyEnsure compliance with health and safety standards and maintain an optimal store environment for customers and staff.Admin, Facility & Infrastructure ManagementOversee administrative tasks, facility upkeep, and infrastructure enhancements to support seamless store operations.Outsourced, Admin & Facility Vendor ManagementManage vendor relationships and agreements to ensure quality and cost-effective administrative and facility services.ShrinkageImplement measures to reduce and control product shrinkage.Theft & Loss PreventionDevelop and implement strategies for theft prevention and loss mitigation.(LPC) Commercial AuditConduct frequent audits to ensure compliance and enhance the efficiency of store operations.SOP Audit ScoreMaintain and improve Standard Operating Procedures (SOP) to achieve high audit scores.Training & DevelopmentDeliver ongoing training and professional development opportunities to enhance team members' capabilities in store operations.
