Collection Telecaller

Gurgaon, Haryana
Permanent
Full-time

1 month ago

Job descriptionA Collection Telecaller initiates outbound calls to customers with overdue payments, negotiating repayment plans while ensuring compliance with legal regulations. Key responsibilities include meeting daily/monthly recovery targets, maintaining accurate, up-to-date call logs in CRM systems, and resolving payment disputes professionally.Key Responsibilities * Outbound Calling: Contact customers regarding overdue loans, credit card payments, or outstanding dues.

Negotiation & Collection: Persuade customers to make payments, settle debts, and adhere to promised repayment schedules.
Data Management: Accurately update CRM systems with call outcomes, payment statuses, and follow-up actions.
Compliance: Adhere strictly to company policies and legal regulations regarding debt collection.
Customer Service: Address customer inquiries, concerns, and disputes professionally to resolve issues.
Target Achievement: Consistently meet or exceed daily, weekly, and monthly collection targets.

Required Skills and Qualifications * Communication: Excellent verbal communication skills in local languages/English to handle difficult conversations with empathy and firmness.

Negotiation: Strong persuasion and negotiation skills.
Resilience: Ability to handle rejection and objections professionally.
Technical Skills: Basic computer proficiency for data entry and CRM management.
Experience: Prior experience in tele-collections, tele-sales, or customer support is often preferred.

INTERESTED CANDIDATES CAN APPLY OR CONTACT:SIMRAN DSOUZA9303440707simran.dsouza@white-force.inJob requirements

Experience: 1 to 5 Year.
Education : 12th
Specilization : Any...
Skills :

Industry Type : Banking / Financial Services / Broking
Status : Not Disclose.

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