
Sr UKG Analyst
- Bangalore, Karnataka
- Permanent
- Full-time
- Own the configuration and setup of UKG Pro WFM, ensuring alignment with business requirements and compliance standards
- Deliver functional solutions by translating business needs into system configurations, workflows, and integrations that are scalable and supportable
- Enable resilient business systems by including enhancements, patches, and upgrades, ensuring minimal disruption to business operations
- Lead operational delivery of application support, including incident resolution, root cause analysis, and performance tuning
- Perform hands-on testing of system changes, including integration, regression, and functional user testing (FUT)
- Document and maintain system configurations, process flows, and support procedures to ensure operational continuity and audit readiness
- Collaborate with cross-functional teams to deliver integrated, end-to-end solutions
- Contribute to agile delivery, including backlog grooming, sprint planning, and daily stand-ups, with a focus on delivering high-impact, configuration-driven solutions
- Support data integrity and reporting by ensuring accurate data flows between systems and assisting with data validation and reconciliation processes
- A highly detail-oriented systems analyst with deep experience in application configuration and operational delivery
- A strong executor who thrives on solving problems through hands-on system work and cross-functional collaboration
- A clear communicator who can translate business needs into technical configurations and explain system behavior to non-technical stakeholders
- A proactive team player who takes ownership of system stability and continuous improvement
- Bachelor’s degree in Information Systems, Human Resources, or a related field—or equivalent experience
- 5–8 years of experience in software systems analysis, with a strong focus on UKG WFM Pro system configuration and support
- Proven experience configuring and maintaining UKG WFM Pro in one or more of the following modules:
- Timekeeping
- Scheduling
- Forecasting
- Boomi
- Data Hub
- Technical proficiency in:
- UKG WFM Pro configuration and workflow design
- Service management tools (e.g., ServiceNow, Jira)
- SQL and API calls
- Experience with system integrations, data mapping, and troubleshooting across UKG modules
- Familiarity with agile delivery practices and DevOps principles
- Excellent documentation, testing, and communication skills