Job Location: MumbaiKey Responsibilities:● Lead and mentor cross-functional teams, including operations, logistics, and store-level staff● Oversee day-to-day operations across all retail outlets/stores and manufacturing units● Implement SOPs to ensure consistency, quality, and operational excellence across locations.● Drive efficiencies in supply chain, cold storage handling, and product flow.● Ensure top-notch customer experience and store-level execution.● Monitor sales performance, customer feedback, and operational KPIs.● Collaborate with store managers to ensure adherence to brand and hygiene standards.● Manage the supply of Moder Trade and dark stores partners● Ensure minimal wastage, pilferage, and quality deterioration during transit and storage.● Foster a culture of accountability, performance, and continuous improvement.● Support expansion plans for new store openings, process automation, and vendor development.Preferred Candidate Profile:● Minimum 8 years of experience in F&B operations, with strong knowledge of retail store/outlet management● Experience with cold chain logistics and ice cream or frozen product categories is highly desirable.● Proven ability to handle multi-location operations and large teams.● Strong analytical, leadership, and communication skills.● Bachelor's/Master's degree in Business, Hospitality, Food Technology, or related field preferredAbout Frozen FunWe are an authentic Italian gelato brand in India. We have stores across Delhi-NCR & Mumbai.We are also available on online food platforms. Check us out on