AP

• Managing Vendor Invoice processing
• Liaison with Requestors
• Analyse and research exceptions in the process
• Ensure to complete the assigned targets in accordance with the SLA and Internal standards are met
• Monitor & reconcile vendor statement

• Ensure adherence to Company Policies and Procedures
• Receive invoices in AP workflow, perform necessary validations and execute transactions with timeliness
• Support day to day operations related to Banking activities
• Create and act on daily/ weekly/ monthly accounts payable reports
• Ensure company policies, processes and procedures are clearly defined, updated and documented
• Support escalated issues through resolution
• Provide excellent customer service to stakeholders
• Ensure that the assigned targets in accordance with the SLA and Internal standards are met
• Perform other duties as required to support accounting department
• Continuing to improve the payment process
• Knowledge and expertise in the insurance industry

• Primary Internal Interactions
• LAM/ Manager for the purpose of settling issues left unresolved
• Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions
• QCA for the purpose of associate performance feedback and audit to update the training curriculum
• Primary External Interactions
• Liaising with agency customers to arrange and push for payment.

• Understanding of MS-Office, sound P2P Operations knowledge
• Typing speed should be approx. 25 words per minute

• Sound knowledge of P2P domain
• Comprehension skills - should be able to read, interpret business documents

• Excellent spoken communication skills, stakeholder management and interaction, good presentation skills.

• Strong quantitative and analytical skills
• A strong work ethic, detail orientation and a passion for excellence
• Open to change and willing to learn new skills

EXL Service