Call Center Manager-Debt Management

Navi Mumbai, Maharashtra
Permanent
Full-time

21 hours ago

Job RequirementsJob RequirementsJob DescriptionJob Title – Area Collection ManagerPlace of work – MumbaiBusiness Unit - Retail BankingFunction – CollectionsJob Purpose:The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for an area credit portfolio in their assigned territory. It includes administration of corporate policies and procedures and ensure that front delinquencies are minimized. Working closely with the legal team so that they can provide sound legal advice on how to manage delinquencies that the company faces. The role bearer end to end collection responsibility for the collections of the area allocated contributing to the larger organizational objectives of the bank.This is a critical role that has a direct impact on the financial institution's budget planning.Roles & Responsibilities:

Responsible to handle an area for collections of specific products
Responsible for collection efficiency and cost of collections for the assigned area
Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
Responsible to review account allocations and collections targets by bucket to agencies/ in house team
Regularly follow up with the default customers through a dedicated team
Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same
Making sure that there is adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise
Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly
Collaborate with legal team to ensure legal action is taken on specified cases
Building relationships with key clients to ensure timely collections are made
Determine suitable tactics or strategies for timely collections.

Managerial & Leadership Responsibilities:

Attract and retain best-in-class talent for key roles in their reporting structure

Educational Qualifications:Graduate – AnyPost Graduate – AnyExperience: Minimum of 5 - 8 years of experience in collections.

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