Wify Technologies is a VC-funded fast-growing startup working in the home improvement andtechnology space. Wify fulfils the last-mile installation, after-sales service, and warranty forhome improvement goods. Wify serves more than 20,000 homes on a monthly basis and willhave served over a million homes in the next 12 months. Wify's customers include IKEA,Homelane, Livspace, Amazon, and Hettich among other national and international brands. Oursoftware enables efficient task execution, continuous learning and career growth, and at the sametime helps customers keep track of the status of their work. You can read some of our mediacoverage here - https://home.wify.co.in/mediaYou will join a dynamic company, where you will have a tangible impact on the way that weoperate and grow. Working with some of the most ambitious colleagues out there you will have aground-floor opportunity to put all your experience and know-how to its best use whilecontinuing to learn and grow at a tremendous speed. As we continue to grow, we want you togrow with us and there is no limit to where.The RoleYour responsibilities will include:
Handling Chat Process
Handling Inbound/outbound calls.
Handling Emails from internal & external customers
Managing the team of service engineer
Coordination with various departments like logistics, warehouse, Sales & billing team for resolution of the customer’s call
Maintaining Daily Sheet
Ideal Profile
You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Real Estate and Ecommerce / Marketplaces industry.
You are a strong team player who can manage multiple stakeholders
You are highly goal driven and work well in fast paced environments
You are a strong networker & relationship builder
What's on Offer?
Opportunity within a company with a solid track record of performance