Guest Relations Exec

Amberstone Properties

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 2 months ago
Their responsibilities include:
  • Greeting guests: Welcoming guests upon arrival and reviewing arrival lists
  • Directing: Directing Clients to their Concerned Department ( Existing Clients to CRM Dept, New Clients to Sales Team)
  • Providing information: Sharing information about the Project
  • Managing guest concerns: Handling guest feedback and inquiries, and investigating issues to resolve them
  • Assisting with check-in and check-out: Helping guests with the check-in and check-out processes
  • Managing special events: Carrying out special events for the Project
  • Completing pre-registration: Handling pre-registration formalities for VIP guests
  • Allocating Concerned Dept: Assisting Clients based on their preferences & requirements
  • Collecting feedback: Collecting guest feedback forms
  • Providing service recovery: Taking steps to recover service if needed

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