Lab Technician

Bangalore, Karnataka
Permanent
Full-time

1 month ago

Job Description:UST Job Title: Associate II - Lab SupportWho we are:At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in over 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at .The Opportunity:UST is looking for an IT Infrastructure Support Engineer to assist with daily IT infrastructure operations, system administration, hardware and software support, and routine maintenance for on-premises and cloud-based environments. The candidate will support end-users and infrastructure teams to ensure uptime, stability, and performance across systems and networks.Key Roles & Responsibilities:

Monitor, maintain, and troubleshoot servers, networks, and end-user systems.

Provide Level 1 and 2 support for IT hardware (desktops, laptops, printers, networking devices).

Assist in installation, configuration, and updates of OS (Windows/Linux), enterprise applications, and patch management.

Coordinate with central IT team for backup, security compliance, user access management, and issue escalations.

Document incidents, resolutions, asset inventory, and support procedures.

Support audio-visual systems and VC setups for meetings and presentations.

Participate in scheduled audits, system health checks, and preventive maintenance tasks.

Track helpdesk tickets using ITSM tools (ServiceNow or similar) and ensure SLA compliance.

Required Skills:

Proficiency in Windows desktop and server environments.

Knowledge of networking fundamentals (LAN/WAN, IP addressing, DNS, DHCP).

Basic experience with Active Directory, user provisioning, and system access.

Hands-on skills in troubleshooting hardware, operating systems, and connectivity issues.

Familiarity with endpoint security tools, backup utilities, and asset tracking.

Good communication, documentation, and interpersonal skills.

Desired Skills:

Exposure to Linux-based systems and virtualization (VMware, Hyper-V).

Experience using ITSM platforms (ServiceNow, JIRA).

Awareness of cloud platforms (Azure, AWS) and ITIL practices.

Basic scripting knowledge (PowerShell, Bash) is a plus.

Qualification:

Bachelor’s degree or Diploma in Computer Science, Information Technology, or related field.

7+ years of relevant IT support and infrastructure experience.

What we believe:We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do.Humility:We will listen, learn, be empathetic and help selflessly in our interactions with everyone.Humanity:Through business, we will better the lives of those less fortunate than ourselves.Integrity:We honour our commitments and act with responsibility in all our relationships.Equal Employment Opportunity StatementUST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

To support and promote the values of UST.

Comply with all Company policies and procedures

Skills:IT,Linux,LanAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST

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