Customer Care Executive

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Manage of incoming/outgoing calls
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Resolve customer complaints via phone, email, mail or social media
• Assist with placement of orders, refunds, or exchanges
• Answer questions about warranties or terms of sale
• Suggest solutions when a product malfunction.
• Greet customers warmly and ascertain problem or reason for calling
• Other duties as assigned.

• Mediclaim for employee along with spouse and child (upto 2)
• Personal accidental Insurance of employee
• No sandwich leave policy
• flexible working hours
• Performance Bonus to Best performers in every quarter
• Paid Maternal & Paternal leaves
• Yearly performance appraisal
• All perks and Leaves are given from the day of joining , No restriction during probation period
• Fun employee engagement activities every month
• CSR activities done on monthly basis
• Employee Birthday and Work Anniversary Celebrations
• Employee friendly culture to encourage good work life balance

Expertia AI Technologies