1+yrs experience of working in a domestic/international contact center/ service set up -Insurance background is preferredCompetencies- Good communication and negotiation skills- Should possess excellent oral and written communication skills.- Good customer service skills & captive contact centre experience would be preferred.- Should be willing to work on Weekends and Public Holidays.- Candidate should be able to converse in English, Hindi and Marathi or English Hindi + any regional language (Tamil, Bengali, Kannada, Gujrati, Malayalam, Telugu)Primary Responsibilities- Responsible for out calling to Liberty existing customer for renewal retention.- Responsible to coordinate with channel partners for closure of renewal incase customer direct visit requirements,- Responsible for delivering the relevant KPI's designed for the assigned job role.- Responsible for Upsell and Cross sell as per the campaign at the Contact Centre. (ref:updazz.com)