Customer Support Executive

Swift

Dehradun, Uttarakhand
Permanent
Full-time

13 days ago

Swift is building a next generation checkout and fulfillment service for India - a platform rolling up payments and logistics solution for all fulfillment needs. We give businesses the opportunity to provide a customer experience at par with the likes of Amazon and Flipkart, all the while saving money and time. Think of us like Amazon without the website listing - we let our sellers design their own sales channel.We believe there are many things a seller or small business has to worry about when selling online, logistics/payments etc shouldn't be one of them. With our solution, SMBs and D2C brands get access to technologies and services like next day delivery, same day delivery, live package tracking, Card/Cash on delivery, scheduled delivery etc, making parcel delivery just as simple as collecting payment.We want to be the #1 checkout platform that’s reliable, easy to use and affordable.The RoleYour responsibilities will include:

Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Analyze and report any malfunctions.
Update our internal database with information about issues and customer escalations.
Follow up with customers to ensure their escalations are resolved
Gather customer feedback.

Ideal Profile

College Degree or 0- 2 years equivalent experience
Experience talking to customers or a similar support role
Experience with MS Office
Exposure to database management software such as Freshdesk
Excellent communication and problem-solving skills
Patience and customer empathy

What's on Offer?

Fantastic work culture
Attractive Salary & Benefits
Leadership Role

Swift

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